Privacy Policy.
Last updated: September 18, 2026
EchoLight Innovations respects your privacy. This policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you use our website, products, support tools, and community links.
Information you provide
When you register, contact us, request support, purchase or download a product, or participate in a community activity, we may receive your name, email address, account credentials, messages, transaction references, and information you choose to include. Please avoid sending passwords, payment card numbers, or sensitive personal information in support messages.
Information collected automatically
Our website may collect basic technical information such as browser type, device type, approximate location derived from your IP address, pages viewed, referring page, timestamps, and security events. We use this information to keep the service reliable, understand aggregate usage, prevent abuse, and diagnose errors.
How we use information
We use information to create and secure accounts, provide purchased downloads, respond to requests, process transactions through payment providers, operate announcements and support features, maintain records, improve our products, comply with law, and protect EchoLight, our users, and our partners.
Service providers
We may share limited information with vendors that host our database, authenticate users, deliver files, process payments, provide infrastructure, or help us operate support features. These providers may process information only as needed for the services they provide and under their applicable terms and privacy commitments.
AI support
Messages sent to the support agent are processed to generate a response. Do not include secrets or highly sensitive information. Support conversations may be retained for security, troubleshooting, and service improvement. We do not use the agent to make decisions about eligibility, employment, credit, housing, or other high-impact matters.
Retention and security
We retain information for as long as reasonably necessary for the purpose collected, legal obligations, dispute resolution, and legitimate business needs. We use access controls, authenticated sessions, encryption in transit, and other reasonable safeguards, but no internet service can guarantee absolute security.
Your choices
You may request access, correction, portability, or deletion of personal information by emailing echolightinnovations@gmail.com. We may need to verify your identity and may retain information where required by law or necessary to protect legitimate rights. You can withdraw optional communications at any time.
Children
Our services are not directed to children under the age required by applicable law. If you believe a child provided personal information, contact us so we can review and remove it where appropriate.
International use and changes
Your information may be processed in countries where our service providers operate. We may update this policy as the service changes. The updated date above indicates when the latest revision took effect.
Contact
Questions or privacy requests can be sent to echolightinnovations@gmail.com.